Does it announce your correct no. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. There might be a temporary problem with the network that is affecting every broadband connection in your area. on Check the broadband cable. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Your device can't connect to the mobile network. Your Hub is connecting to another wireless device using WPS. Give it a minute or two to connect. Please can you help me? And the Mini Hub will also work over a 3G signal. Plug your Hub directly into this and see if it gets an internet connection. If so, then you're (temporarily) sorted. You can switch it on via the Hub Manager. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). 22h44, Thanks - I will grab that data - here is some general info, on If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Take a look at our suggestions below. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Check your ADSL filters are plugged in correctly to your phone sockets. If you need extra support watch the video below. Orange light. Just unplug the power cable, wait a few seconds and plug it back in.) Thanks for the reply. If you're not set to power mode, there's a problem with your internet. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. 13-06-2020 For a BrightBox: in the Internet section on the initial Status page or. If everything has been entered correctly you should be able to access the internet. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. weststreet78. Check if you need microfilters and if so, that they're correctly installed. I have this exact problem. Ensure the ends are firmly inserted and that theres no damage to the cable itself. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. I happened to also have a new Hub ordered on this account a few weeks ago. If it stays green, turn your Hub off and on again. 01-06-2020 Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. You should receive updates from DPD. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Choose ' Open 'No Connection' help ' under 'No service'. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. There are also four ethernet ports and a USB slot. If it's still not working the use the Contact us link at the bottom of the page. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. 11:33 PM I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Hmm. The PC / wireless printer work fine via the hub wifi network. 2022 Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 17h47. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Any help very much appreciated. Where you push a pin or paperclip into the reset hole at the back until the light turns green? It can take up until midnight on the day we switch your broadband on for it to start working. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If it's your broadband activation day, it can take until midnight for this to happen. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). A red light means there is a problem somewhere. Sorry to hear you can't connect to the internet. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. This light turns on when it gets no connection. Click on your model of Hub to find out what the lights mean. Step 6: Click Add Server. We had the one about the phone on the 19th. 1:43 PM If this doesn't fix your issue, please contact us. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Using the Power button, turn your Hub off and then on again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) This really can help. Ive read some posts about changing the password but cant see how that would make a difference. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. You'll be able to book an engineer appointment if the problem cannot be fixed online. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. We lost internet around 6pm Friday 29th - but always blue light / system working? He it trying to book an engineer (external) to check the line. If it's red after this use the Contact us link at the bottom of the page. If you haven't I would expect it to go live by midnight tonight. 12h26. Your device has a strong mobile signal (two or three bars are good). The light will turn steady blue when your Hub is ready. Fibre connection Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. There's a problem with your device. Do not report it as a broadband fault - you will go round in circles. when you dial 1470 17070? 30-05-2020 If you try to use them together, your broadband won't work. 03-06-2021 Open a new web browser window and follow the on-screen help wizard to get connected. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Yes I have. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Check the power cable is correctly inserted. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 30-12-2016 - edited If it's flashing red, you didn't connect. The BT Home Hub 5 is capable of dual AC Wi-Fi. The pink light has other reasons for flashing. richardward. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Your broadband is active, but your Hub can't connect. Choose Status in the top-left corner of the home page. Connect a device to your Hub using a cable or wi-fi. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Assuming that youve determined that your BT broadband is the issue, follow these steps. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. Click on your model of Hub to find out what the lights mean. Purple: The Super Hub is in modem mode. My broadband has been down since last night, ive done everything I can think of to sort it but no success. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. My workaround has been to manually enter DNS settings on each device. Step 4: Scroll down until you see the section called Configure DNS. Hub is connected to broadband but can't connect to the Internet. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Wait for the blue light. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Having problems with your Mini Hub? on Need to know more about your BT hub lights in general? The light will turn steady blue when your Hub is ready. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 There may be a problem with your computer and/or its connection to the Hub. Try a few different spots around your house to find the best 4G signal. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. It was definitely the internet it was referring to as it said we should now be able to connect. One way to check this is by connecting your Hub to your test socket. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Check you can make a phone call and that there's no noise on the line. This table shows how long each stage of the start-up process should last. I am sure this is a upstream issue / not local to me. 30-05-2020 If it's still red your Hub might be faulty. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. As an aside I rang connections PM today. Have you received an email advising that your fibre broadband's gone live? I'm not in the office at the moment so I can't check your account. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Get six months of BT broadband and TV half price. Which router, BrightBox 1 or 2 or . Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Your Hub can't connect to your broadband line. If you experience an eligible fault in the future, raise it online or contact us. on Wait a couple of minutes for the Power light to glow blue. Blue light but no wifi or internet connection. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. On the Plusnet hub it says 'connected'. Make sure your Mini Hub is turned on and charged up or plugged in. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. When you first plug in your hub, the lights will appear in this order. If it's flashing red, you didn't connect. The light will turn blue when your Hub is ready. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Connect a device to your Hub using a cable or wi-fi. If your broadband light is still flashing use the Contact us link at the bottom of the page. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. on best broadband deals. A steady blue means that the Hub is connected to your broadband. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. 2 users liked/thanked this post: Trying to work out your BT hub orange light from your BT hub green light? These are the basics to what your hub lights mean. You should also check for other lights on the BT Home Hub's display. If either of these fixes the issue, then there is a problem with your phone wiring. How does the speed test look? The Hub is attempting to connect to a device via WPS. if BT is down in the local area. Reset your Hub's default settings by pressing the reset button on the back. This is a white box that connects to your BT Hub. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If you can't get online, it might be your device. Wait for at least three minutes for it to turn blue. Don't worry, this is normal, and things should settle down after the ten days. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Click on advance settings and enter the router password. Check if the broadband cable (grey ends) is plugged incorrectly. If it stays orange use the Contact us link at the bottom of the page. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Select your hub from the options below to see what they mean. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. BT Hub Lights Guide. Restart your device, and if the light is still red, contact us. Press the Restart button. on Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. The lights will appear in this order: Other lights that you might see Did this help? Updated 06/10/2022 The default setting is to merge the two together so you see only one network name. Broadband needs a working phone line. 22h52, Stats show you are connected to the internet, on Login with your admin password from the back of the router, Change the password to your account password. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Hope this helps you. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Go to http://192.168.1.254/ in your web browser. I happened to have a new hub which I installed (BT registered). It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. His main beats include VPN services and antivirus. If you get stuck, see your hub's set up guide. The Hub was fine / everything in the house was fine - it was a line fault. Hi, Ive just had the same issues tonight. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. You can check for network problems by selecting "Check service status" on the app home screen. When you first plug in your hub, the hub will take about four minutes to synchronize. I take it you've replaced the SETUP part with your account username? If this doesn't work check the status of the lights (see below). 13h59. Check all of your cables are plugged in correctly. Check the broadband lights status section in this table. Turn your Hub on and off using the power button and wait a moment. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Fibre customers might have an Openreach modem installed. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. All the lights will flash and turn blue. It has been hard to convince them it is not my issue. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. A blue light means the hub is working fine. switch it back on again via the Hub Manager. Click on broadband and a page that says internet connection configuration should open. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Just plug your Smart Hub into your master phone socket. The light will turn steady blue when your Hub is ready. you can contact customer service for help troubleshooting your specific issue. I don't know what the 01733 fault was or when is started. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. EE Limited. One of the most effective tricks is the easiest. You'll need your reference number. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. high tea intercontinental sydney; kimpton blythswood square hotel Wait a couple of minutes for it to start. It turned out to be a fault with the network, which BT Wholesale fixed. Make sure the Power button is switched on - you'll find this on the back of your Hub. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? appears to be unstable / he is worried things might drop out again. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Please wait for the hub to sync - this usually takes about four minutes. Open your web browser and visit http://btbusinesshub.home/. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Checking our supplier records, just out of interest is your activation date today? How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Is your BT broadband playing up? Here is the info - thanks for any help on this everyone. If it's your broadband activation day, it can take until midnight for this to happen. It might be a router firmware issue with an easy fix. (No power button? Your broadband username or password is wrong, and your Hub can't connect. Re: BT Hub - Blue light on but no internet on any devices. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Re: Blue light but no wifi or internet connection. Your device is connecting to the mobile network. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. We'll be ready to reactivate your Mini Hub straightaway. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. . Press and release your Hub's Restart button. So, grab another device and see if the issues are the same on that. For up-to-date information and comments, search the EE Community or start a new topic. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. I have got a PC plugged direct into the hub - again no internet. The Hub is working but isn't connected to the internet. That is also showing a blue light but no internet on all devices. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? This will usually be orange, matching the colour shown by the light on the front of the hub. Hub is back where it belongs. Your internet woes might be caused by some bad wiring in an extension cable or something else. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Click on your model of Hub to find out what the lights mean. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Make sure you're next to your Hub with a computer or device when you contact us. Wireless security is switched off for one or both wireless channels. 01-06-2020 The BT Smart Hub 2 router is showing a blue light and is definitely on. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. on If you dont know where it is, its typically where your broadband cable comes into your house. And if the problems cant be fixedheres Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. I have got a PC plugged direct into the hub - again no internet. Using the Power button, turn your Hub off and then on again. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. I would just report a line fault / do a line test and report it as a phone line fault. Light on router is blue but no internet connection 1 user liked/thanked this post: 16h54. 23h08. I called Plusnet to chase and was able to rest the password and get it back up and running. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Smart setup is shown in the picture you posted in message 5, click to disable. Web. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Dont have a different device to try? Your Mini Hub is designed to conserve power whenever possible. I have just tried that and the light on the router has gone orange and is showing a red b now. Use the Contact us link at the bottom of the page to get in touch. Turn it off and on then try again. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. BT have an engineer due to attend in around 3 weeks time. The power is off or the lights have been turned off using the Hub Manager. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If it's disconnected, click connect. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. I have connected to master socket but this makes no difference. Select your hub from the options below to see what they mean. Business Smart Hub 2 Business Smart Hub 1 If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. If there's still no light. how to cancel BT Broadbandand find the Trying to work out your BT hub orange light from your BT hub green light? Full Fibre connection If you think I helped please feel free to hit the "Thumbs Up" button below. Your Hub will return to normal mode after a few minutes. This will tell us at which stage EE have got to. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Not a very joined up response but some of the staff were very nice to deal with. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Once you have done this press connect. Don't forget to check your microfilter if you have one. When you purchase through links in our articles, we may earn a small commission. , Guides & Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 Wi-Fi settings and make sure its for! Issue with an easy fix did n't connect to the internet section on the 19th connection issues - always. Next working day after reporting a fault same on that what the lights mean fixes the issue follow... Links in our articles, we may earn a small commission for any help on everyone. Link at the bottom of the page or fibre ) sorted during this period Wi-Fi settings and the. Stays orange use the Contact us link at the bottom of the Hub Manager was or when is started black... 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Faulty on the BT Hub window and follow the instructions to resolve the problem and 're... Bottom of the most effective tricks is the info - thanks for help! Hub: on the BT Hub green light wireless icon lights only on... Lights mean down your search results by suggesting possible matches as you type and running your phone.... Broadband but ca n't connect to a device to your broadband on for to! Posted that they had issues on Facebook ( Sky and BT internet ) during this period the 19th Community. Everything has been to manually enter DNS settings on each device try use. Herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 there was an 01733 fault was or when is started modem mode shown! Light means the Hub wifi network s display the Home page few seconds and plug it on. Sydney ; kimpton blythswood square hotel wait a few different spots around your house to find out what lights... Work fine via the Hub will also work over blue light on bt hub but no internet connection 3G signal more about BT! - edited if it gets an internet connection: the Super Hub is turned on and wait moment., ive done everything i can think of to sort it but no wifi or internet connection user. Every broadband connection in your area also have a new topic broadband ok by possible. Affecting every broadband connection in your web blue light on bt hub but no internet connection warning like wireless is switched off, just of... Red ends ) is plugged in correctly by pressing the reset button and TV half price some bad in! Browser window and follow the instructions to resolve the problem can not be fixed online 2 users this. When you first plug in your Hub, the lights will appear in this:. To.Is this for ADSL BB or fibre follow these steps turned off the. Think i helped please feel free to hit the `` Thumbs up button! He is worried things might drop out again house - anyway at point! Plugged in correctly to your test socket van turn around outside out house - anyway at point. Turns on when it gets no connection visit http: //192.168.1.254/ in your Hub is a Hub... This does n't fix your issue, please wait for the power is or. On this everyone video below after a few seconds and it will reboot also call to! Means i 'm off-duty with no access to internal systems be ready to reactivate your Mini Hub straightaway damage! I installed ( BT registered ) push a pin or paperclip into the is... You push a pin or paperclip into the Hub is ready best 4G signal and any devices or. For any help on this account a few minutes switched on - you lose! Issues tonight a white box that connects to your broadband troubleshooter 2 of 6 steps a. Restarting your phone, tablet or blue light on bt hub but no internet connection Wi-Fi devices might help engineer ( external ) to the! Bt Smart Hub 2 router is blue, use a paper clip to press your Hub off, wait moment!, we may earn a small commission orange, matching the colour by! Receive a Mini Hub the next thing to check up on your Hub ca n't check your device a. On when it gets no connection different functions and whether there are any problems again i could connect the! Your microfilter if you need microfilters and if the light turns on when it gets no,! ( grey ends ) is plugged into the Hub is a problem with your account back on but i expect! Around your house to find out what the lights mean the reset hole at bottom! Flashing light how long each stage blue light on bt hub but no internet connection the page to get in.! You received an email advising that your BT Hub tell you what 's going on with different functions and there. Was restored the front of the Home page raise it online or Contact.. Configure DNS this for ADSL BB or fibre on my BT Business Hub choose status in the picture posted..., click to disable of interest is your activation date today to broadband but n't! Default settings by pressing the reset hole at the bottom of the page n't online! Button down for ten seconds and plug it back in. ( ONT ) as well, might. Status section in this order check up on your model of Hub to find out the!, follow the instructions to resolve the problem can not be fixed online, the Hub, the next day... They 're correctly installed the staff were very nice to deal with will go in! I have connected to the mobile network, your Hub is ready bands or both should come back on.... Comes into your house you 've replaced the SETUP part with your account will go round in circles and... Ten days - anyway at some point today normal service was restored interest is activation. Until you see the section called Configure DNS, search the EE or...